St. Matthews Plumbing

St. Matthews Plumbing is proud of the service that our licensed plumbing technicians provide. Serving the Louisville area as well as Southern Indiana, we can help with all of your plumbing needs. We specialize in both residential and commercial plumbing as well as offering emergency plumbing services.

(502) 822-5350

Our Journal

By

Good Recommendations Make The World Go ‘Round

Think about the latest movie you watched. Did a friend tell you about it first? What about your healthcare providers? Was one recommended by a family member or a professional that you trust?

It’s said today that ratings, reviews, and recommendations drive decision-making more than any other form of communication. Have you ever looked up a restaurant or hotel, and as soon as you saw a recent negative review you clicked out of your search and said an emphatic “Nope!” to that option? Have you read a review of a product or business just this week?

Recommendations From Friends Are More Credible

Whether we know it or not, a lot of our choices are guided by the impressions of others, especially those we look up to and trust. We won’t step into the psychology side of that, but we will puff YOU up by telling you how powerful your words are. As a local business, we’re not ashamed to admit we’d love to use your powerful words to help our business, with your permission!

Good Recommendations Make The World Go 'Round

Here are marketing statistics we’ve heard recently to build our case even further. For a potential customer to experience feelings of trust in a purchase, a recommendation from a friend is the top contributor. This makes sense though, right? Again, it stems from psychology– human connection, relationships, and all that!

Still, the percentage of people who trust anonymous reviewers is not much less. The recommendation of a stranger is still a powerful driving force for around 3/4 of the population. Both kinds of recommendations outrank advertisements. See the stats below.

The percentage of consumers’ trust per medium

90% – Friend’s Recommendations

75% – Anonymous Reviews

50% – Adverts

As you might expect, over 70% of the time the trigger for a good recommendation is the product experience. Only a few people will recommend just because they know you. But most people will share about you because of their experience.

We love hearing stories of people doing excellent work, especially if it seems like they’re doing what they love! We want to celebrate the success of other businesses. As a business, we even partner with a few others, referring customers to each other.

The St. Matthews Experience

One of our taglines is “Experience the Difference!” We always strive to give customers a great experience as we seek to understand your plumbing problem or request, work efficiently inside your home or business, and make sure all your questions are answered. We aim to be prompt, personable, helpful, and 100% successful at the plumbing job at hand.

We want to know how you feel about our work. If there’s something we can improve, tell us. If you’re happy to recommend us to others, we’d really love to tell your story, especially through video. We can have a lot of fun with this by capturing your experience with a smile on your face.

Watch one of our favorite testimonials so far!

So, when’s the last time you left a review? Was it a negative one? We personally admit we leave a review sooner after a bad experience. This can be a public service, but we believe we should share good reviews even more often. Especially for the benefit of small businesses! People like us need you to spread the news and share your stories. You can help us sustain as a local business and grow. You can make it possible for other people to receive great help with their plumbing by simply sharing a few of your thoughts! Let us know if you are willing to share your love of our work!

By

What Is A Sewer Line Camera Inspection And When To Get One

Plumbing issues can cause big headaches, especially if there’s a problem and you’re unsure of what or where it is. Sewer line camera inspections take the guesswork out of what your plumbing problem is and where to start digging. With sewer video cameras and locating equipment, it’s now a simple matter of calling a plumber who can locate the problem with sewer line camera inspection equipment.

Typically, sewer pipes are installed under the foundation of your house, so if there’s a problem or the system needs repairs from general wear & tear, they can be hard to reach. It can also be nearly impossible to know where to dig a sewer trench if there is a problem. That’s all changed with sewer video inspections. We describe how they work and when you should get one below.

What Is A Sewer Video Inspection

Modern technology has disrupted every industry, including plumbing. Plumbers now have access to very sophisticated equipment for examining and repairing your sewage system. Video cameras can now be inserted into your sewer pipes to visually inspect exactly what the problem is and where the repairs need to be made. They can also detect cracks and check to see if clogs have been completely cleared.

A plumbing camera cuts down on expenses and time when getting your home or office back up to speed. A video inspection entails an experienced plumber running a waterproof camera into your sewer line to pinpoint the problem. Then the plumber watches the monitor from ground level to see what’s going on inside your pipes and can recommend repairs from there.

If a problem is detected, the plumber will see it on the monitor and will wave a locating device on ground-level until it picks up the signal. Then, they will spray paint the location and dig the sewer trench there. By accurately discovering the true problem by having a camera inspection done, you could save a lot of time and money in the long run.

When To Have A Sewer Line Camera Inspection Done

Always, always, always have a sewer line camera inspection done when you are considering buying a home. Whether or not your agent or home inspector suggests it, it is smart to get the sewer system checked out before purchasing. If you end up purchasing without an inspection and find out the system is damaged, the consequences and costs will severely outweigh the costs and time for taking proper precautions and getting the inspection done.

What Is A Sewer Line Camera Inspection And When To Get One

Many homebuyers make the mistake of believing that a general inspection will uncover any and all problems the home may have, but the reality is that a home inspector only checks to see if toilets flush, drains drain, and water flows without leaking. This can be an easy test to pass, even for houses that have been vacant for some time. Buying a home isn’t the only time to get a sewer line camera inspection done. Here are other times it might be necessary:

  • If you think tree roots might be causing damage
  • If you’ve been experiencing sewer line backups, slow drains, or overflowing toilets
  • If you live in an older house and want peace of mind after natural disasters that may have affected your home

We understand how valuable your property is to you, so why trust your most important investment to anyone but the best? We’re the best for a few reasons! We have over a 99% success rate, we are licensed in Kentucky and Southern Indiana, and our plumbers are certified and experienced to handle all your plumbing needs. Stop neglecting your plumbing problems and request service now.

By

Did You Know We Have A 99% Success Rate?

Plumbing problems are always a pain. Even regular maintenance can be dreaded. This is only exaggerated when you don’t know if you can trust a plumber or not. We’re here to tell you today that you can trust St. Matthews Plumbing with all your plumbing needs. Here’s why.

Did You Know We Have A 99% Success Rate?

We think our success rate is very high. It’s 99% to be specific. This means that we hardly get a call back for a return fix that wasn’t completely resolved the first time. About 6 out 1,000 requests for service are return or callback service requests. We get the job done and done right the first time. This is not always– or even often– the case for an average plumbing company.

Kentuckiana Plumbers You Can Trust

We are honest and reliable plumbing professionals with over 75 years of collective experience, so we like to consider ourselves seasoned experts in the plumbing world. There isn’t a plumbing problem that scares us, and we are proud to serve our loyal Kentuckiana clients.

We employ only the best plumbers who are uniquely certified and licensed in Kentucky and Indiana to cover all of your residential and commercial plumbing needs. Read more about the certifications our plumbers have and our best-kept secret you might not know about our company.

Check out our residential and commercial plumbing services. You can see testimonials from our happy customers on those pages as well. Whether you need residential or commercial services, we understand that plumbing problems hinder your daily routine and we treat all plumbing issues with the urgency and care they deserve.

Preventing Winter Plumbing Problems

This winter we’ve seen an increased number of calls and requests for service. Many of the calls have been for frozen pipes and other problems caused by the extremely cold temperatures we’ve had.

It’s not too late to winterize your home or business to prevent common problems like frozen pipes and water leaks. Pipes that are located farther away from the heat of your home have a much higher risk of freezing. When water freezes it expands, which can cause your pipes to burst. To prevent this from happening, you can turn faucets on to trickle water, put pipe sleeves on exposed pipes, and add insulation in attics and crawl spaces to maintain a higher temperature.

It’s also important to keep your thermostat at the same temperature day and night, and if you are going on vacation during winter, set your thermostat no lower than 55 degrees Fahrenheit.

Your hot water heater can also be affected by the colder temperatures and work overtime in keeping the water at a consistent temperature. To prevent problems with your hot water heater, set the temperature at 120 degrees Fahrenheit and try to reduce hot water usage as much as possible.

Now that you know our success rate and what makes us trustworthy, there’s no reason to dread calling the plumber anymore. If you experience plumbing issues this winter, don’t hesitate to contact us. You can request service online as a preventative measure as well. We hope you don’t have to deal with freezing or bursting pipes, but if you do, you know who to trust.